High customer satisfaction and retention by being ready and willing to help customers not just use the software, but actually succeed.
Kind. Cool. Positive. Creative. Collaborative.
They want to be the best part of our customers day, and usually are.
Financially secure and Well-funded Helping accelerate growth while maintaining high standards for customer care
Award-Winning Technology Winner of several technology awards related to customer success, top HRMS technology and functionality helping retain clients
Thought Leadership Proven thought leaders in their segment. Their awards, speaking engagements and publications are valued as beacons of best practices.
Super caring leadership team
Open and comfortable communication up, down, and across the company
Team-oriented and collaborative, including regular meetings to share lessons learned
Dedicated chunks of time for team bonding since not all employees are located at HQ
Sales and profits are important, but not at the expense of a quality employee and customer experience
Company primary goal is low customer churn, hence the insistence on discovering the right customers and then grow those customers over time.
What a suitable Sales Executive candidate looks like:
5 - 10 years of experience
Experience in a Senior Customer Success Manager capacity
Proven track record in helping enterprise scale accounts reach their goals of their initial purchase, renew, and discover other areas of value via purchases of different products or for other pockets within the enterprise
Comfortable with being accountable to metrics related to renewals, retention, and cross selling and up selling quotas
Experienced in managing 20 40 accounts (not 100 SMB accounts and not 5 global accounts), including middle market (1,000-5,000 employees) and enterprise scale customers (5,000+ employees)
Comfortable with frequently serving as a quarterback of communications between sales, service, executive management, and the customers key stake holders
Domain Experts Strong industry domain experts available to participate in the selling cycle and help close larger deals.
Procurement Contracts specialist reviews terms, red lines contracts, and reviews final changes with Sales Executive before they go back to the client. The Sales Executive usually quarterbacks the client-facing communication.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.